"Working together for a green, competitive and inclusive Europe"


Higher quality of life of people in need of care and more efficient management of home care service by its providers in Slovakia presents main goal of the project "OPATRIO".

Home care service is one of the most popular social services in Slovakia. The service is provided to dependent person (client) who is in need of care due to age or disability on the basis of the Act on Social Services (Zákon o sociálnych službách). The service includes the provision of self-care

assistance, households care and basic social activities with the client.Although home care service is one of the basic pillars of the process of deinstitutionalization (transition from institutional to community-based services, service providers, mainly municipalities already face many problems concerning its provision. These problems will only intensify with increasing (doubling) the number of clients in the near future:

Beside financial issues, presents one of the significant problems also fact, that home care service providers do not have an accessible and functional home care management system.

They miss any tool for better shift planning for caregivers, especially in bigger towns and cities where the service is provided by tens-to-hundreds of caregivers for tens-to-hundreds of clients. Planning is often done on notice-boards, which can cause troubles particularly during ad-hoc decision making (for example shift replanning when few caregivers get sick) and thus only creates additional burden and stress on the site of officers, caregivers and mainly on client/family members.

There is also a lack of information that leads to informed strategic decisions in the development of care services in the future.

Many public home care service providers applying also traditional operation and silo approach to service provision and they lack client-oriented approach. In reality, clients are often not notified about changes in the provision of service (for example change of caregiver) and service providers do not proactively seek feedback and do not work on increasing of client's satisfaction with the home care service.

Overall, there is a lack of a better information flow between the client - caregiver - service provider.

By implementing project "OPATRIO", we will contribute to change described situation above through the development of a web application for the management of home care service.

The application will be accessible on the domain www.opatrio.sk. Each user will thus immediately access the application without the need for installations or other administrative tasks. The portal will require user to log in using unique access data to prevent

unauthorized access to the portal.

The portal will be based on 4 modules:

• module for the service provider (public providers / non-public providers)

• module for the client and/or family members

• module for the caregiver

• admin module

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The whole project "OPATRIO" will consists of 7 main activities:

1) Development of the web-based application

2) Testing application in real conditions (in cooperation with municipality as

public home care service provider)

3) Dissemination of pilot test results among other public and non-public

service providers

4) Providing home care management IT system as service

5-6) Project publicity

7) Project management


International Development Norway AS

IDN is a spin-out company from SINTEF, the largest independent research institute in Scandinavia. Through a global network of experts, IDN facilitates knowledge exchange

and project cooperation, focusing on following areas: Circular Economy, Green Energy, Entrepreneurship, Education & Social Inclusion,

Manufacturing, SMEs, ICT and Innovation.. the OPATRIO project will IDN experts provide know-how (best practices) on home care service provision and the tools utilized within the service management in Norway. This information and IDN insights will be utilized during development of OPATRIO web-based application. 

Brezno town

The Town Brezno belongs to fast developing towns in Slovakia mainly due to work of its proactive team in the municipality office. The town, as public provider is also running home care service for its senior and disabled citizens by more than 70 employed caregivers.The Citizen Care Department of Brezno will provide us with practical inputs during our OPATRIO application development and will deploy (test) it in the pilot operation in real condition of public home care service provide.


The project OPATRIO: Web-based application for home care service management benefits from a 136 414,80 EUR grant from Norway through the Norway Grants. The project has been co-financed from the State Budget of the Slovak Republic in the amount of 24 073,20 EUR . The aim of the project is to increase the quality of life of people in need of care and ensure more efficient management of home care service by its providers in Slovakia.

If you want to know more about programmes and projects financed by the Norway Grants in Slovakia, visit www.norwaygrants.sk.

The Norway Grants represent Norway's contribution towards a green, competitive and inclusive Europe.

Through the Norway Grants, Norway contributes to reducing social and economic disparities and to strengthening bilateral relations with beneficiary countries in Central and Southern Europe and the Baltics.

Norway cooperates closely with the EU through the Agreement on the European Economic Area (EEA). Together with the other donors, Norway has provided €3.3 billion through consecutive grant schemes between 1994 and 2014.

Norway Grants are financed solely by Norway and are available in the countries that joined the EU after 2003. For the period 2014-2021, the Norway Grants amount to €1.25 billion. The priorities for this period are:

#1 Innovation, Research, Education, Competitiveness and Decent Work

#2 Social Inclusion, Youth Employment and Poverty Reduction

#3 Environment, Energy, Climate Change and Low Carbon Economy

#4 Culture, Civil Society, Good Governance and Fundamental Rights

#5 Justice and Home Affairs

All projects are co-financed by the State Budget of the Slovak Republic in the amount of 15%.

Contact person in case of project: Ing. Martin Gregor, info@opatrio.sk


Od roku 2025 by malo dôjsť k revolučnej zmene vo financovaní sociálnych služieb. Po novom, poskytovaný príspevok podmienený stupňom odkázanosti by išiel priamo do rúk prijímateľa, ktorý si sám vyberie, či ho použije na úhradu nákladov v pobytovom zariadení alebo úhradu opatrovateľky u neho doma.

Vytvorenie a nasadenie online webovej aplikácie OPATRIO